On Cloud Nine: Weathering the Challenge of Many Generations in the Workplace

On Cloud Nine: Weathering the Challenge of Many Generations in the Workplace

The young upstarts with talent and energy – but little experience. The old curmudgeons who have seen everything – except change. The dissatisfied customers who know only that the product they’re getting is not what they want.
Sounds like a storm is brewing. The above situation could describe any one of countless companies – maybe yours – but today, it’s taking place at the WCSB, or Weather Customer Satisfaction Bureau, where the new director, Wally, is learning a hard lesson in intergenerational workplace dynamics.
A survey has revealed that customer satisfaction with the weather is at an all-time low. It’s up to Wally, gung-ho but green, to sort things out. He gathers all the clouds to a “summit meeting” – the summit of Mount Everest, that is – to find solutions. But disagreements between older and younger clouds threaten to make matters worse instead of better. Can Wally reconcile their different values and conflicting views and combine their unique strengths into a successful, customer-friendly plan?
On Cloud Nine is more than a wise and witty fable. Part II of the book, From Fable into Practice, gives you real guidance to improve communication and teamwork in your multigenerational workplace. It addresses key points and frequently asked questions about generational differences, and the authors’ expert advice will help you apply the lessons of the tale in your own organization – not matter what the current climate.

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