Keynotes and Seminars

Each of these programs can be presented in formats ranging from a 45 minute keynote to a session lasting several hours. Every presentation is tailored for the individual organization. This generally involves interviews with management, supervisors and staff along with the development of customized materials, case studies and other collateral depending upon the circumstances.

Hey Dude! Managing Age Diversity in Today’s Workplace
How does a “fifty-something” lead a “twenty-something?” How does a “twenty-something” lead a “fifty-something?” Today’s employees are far different from those of the past.  To thrive in this new world, you must understand the values and attitudes of both new and experienced workers. Hey Dude! helps you take a realistic, yet amusing look at how the generations relate. Discover the new challenges and opportunities when people, values, trends and technologies all come together in your organization.  Program Preview

Leadership and the Emerging Generations
What will leadership look like in 2010? As the Baby Boom generation begins its slow march into retirement over the next decade, the faces of those running organizations, large and small, will change in both practice and philosophy. Organizations across the US are seeing a migration away from the Boomer work tendencies of long hours and sacrifice for the corporate good.
But this is about more than work ethic. It’s about how the next generation will alter leadership practices as we know them. Based on hundreds of hours of research and surveys, this session provides those attending with the insights and resources to prepare for this massive shift in practices. This is not about reaction. This is about the preparing the groundwork for continuity of direction and management.  Leadership and the Emerging Generations will help you connect with the values and expectations of those in their 30s and 40s who will assume responsibility for strategy and execution going forward. Walk away with practical ideas and strategies for recruiting, developing and mentoring the future leaders of your organization. Time marches on. This is an issue that requires the attention of every organizational leader today.
Program Preview

Been There, Done That!
Best Practices in Managing Age Diversity
A melting pot? A stew? A tossed salad? Whatever we call it, age differences in today’s workplace have become a major challenge for supervisors young and old. Veteran managers think young people lack initiative and common sense. Young workers think older employees are stuck in their ways. Young people depend upon technology. Older workers depend upon their experience. And so it goes.  But there are organizations and individuals who are thriving in spite of these challenges. There’s the call center manager who has discovered the secret to getting his teenage workers to stay on the job and produce amazing results. There’s the city manager who’s designed a benefits plan that appeals to both young and old. There’s the bank who’s created a staffing plan for young, single mothers that decreased turnover by more than 75% in six months.  Been There, Done That! Will help you connect with the needs and desires of the diverse generations in your workplace. Go beyond awareness of the issue and learn how managers in your industry and others are not just surviving, but thriving with the young talent entering the workforce. Walk away with practical ideas and strategies for recruiting, motivating and retaining the generations, young and old.

From Standing in Line to Clicking On-Line
The Psychographics of the Emerging Consumer
Are the new markets passing you by?  With billions in purchasing power, emerging young consumers are challenging most current marketing conventions.  Success in the future will depend upon tailoring product and sales programs to the mindset of an increasingly fickle buyer. Packed with proven strategies and examples from market leaders, this insightful and entertaining program challenges participants to truly embrace the massive changes taking place in consumer behavior.  Tailored to the needs of the individual firm or industry, From Standing in Line to Clicking On-Line will help you capitalize on these make-or-break opportunities.

From Paying Your Dues to Changing the Rules:
Succession Planning and the New Generations
How will the young workers of today emerge as the leaders of tomorrow?  As Baby Boomers edge closer to retirement, they are being replaced by a cohort of people having a radically different take on leadership.  Younger generations will challenge the traditional ways that organizations promote and develop leaders. Succession Planning and the New Generations is a unique program focused on how your enterprise can ensure tomorrow’s success by integrating the aspirations of young workers with the wisdom of veteran managers.  Based on extensive research and interviews, this program reveals the values and expectations of those who will assume responsibility in your organization.

From the Lone Ranger to a Pierced Stranger:
The Changing Faces of Customer Service
There’s no mistaking it...Those inhabiting both sides of the customer counter have changed dramatically.  Each generation has its own customer service expectations and tends to provide the type of service they expect from others.  Trouble is, those expectations don’t always match. From the Lone Ranger to a Pierced Stranger teaches participants how to do a better job of relating to customers of all generations and boost satisfaction in the process.  Filled with amusing illustrations and practical strategies, this program is sure to help your organization obtain measurable results when different generations meet across the counter.

From Newspaper Ads to Jobs.com
Recruitment and Retention in the New Millennium
How well do you know the new rules of recruitment and retention?  Finding and keeping good people is the most critical issue facing employers today.  Yet the expectations around jobs have shifted dramatically.  With long term labor shortages on the horizon, you can’t afford to do what you’ve always done. From Newspaper Ads to Jobs.com provides you with a proven system that has enabled companies to reduce their employee turnover by as much as 50%.  Packed with practical solutions, you’ll leave this program with the perfect tools for attracting and keeping today’s best talent.

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